As you will already be aware, I have been travelling through JLA quite a bit recently. Everytime I head home I have to pass by this sign which I have to admit really annoys me. They say I can avoid queuing if I pay £2.
To allow them to offer this facility the airport have paid out quite a bit of money to segregate us into paying and non-paying customers. Then there are the machines - a bit like parking ticket machines. The question I have is, would this not be better spent just getting the security right so everyone can get through in a reasonable time rather than making it super quick for a few?
From what I can see the fruit of this 'brainchild' is that the 'ordinary' line is getting worse so the overall service to the majority of customers has declined.
Is this a sign of things to come? Will Easyjet and Ryanair start up a fast lane at check-in, for a small fee of course? We already have speedy boarding!
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